Returns, Exchanges and FAQ

What is your return policy?
We accept returns through our returns portal within 30 days of purchase:
+ Within 14 days — return for a full refund to your original payment method.
+ Within 15–30 days — return for store credit.

What condition must items be in to qualify for a return?
Items must be returned in their original, unworn condition with all hang tags still attached. We’re unable to accept items that have been worn, washed, or altered.

Do you accept exchanges?
Yes, if you’d like a different size or color, we’re happy to process an exchange within 30 days of purchase. Just select the exchange option when you start your return through our portal.

How do I start a return or exchange?
Head to our Online Returns Portal at Velardi.com/returnzap, enter your order number and email address, and follow the steps. The whole process takes just a few minutes. 

When will I receive my refund or store credit?
Once we receive and inspect your return, please allow 5–7 business days for your refund or store credit to be processed. You’ll receive an email confirmation as soon as it’s done.

What if my item arrived damaged or defective?
We’re so sorry if that happened. Please reach out to us at support@velardi.com within 7 days of receiving your order and we’ll make it right immediately.