FAQ

Q: Can I change or cancel my order before it ships?
A: Exchanges and cancellations are not accepted.

Q: Can I change or cancel my order after it has shipped?
A: Please note that we do not accept returns or exchanges except in the case of defective goods or failed deliveries.

Q: In the rare event that a product arrives defective or your delivery fails, please contact us within 7 days of the package delivery and specify the reason for the return.
A: We will contact you shortly regarding the return address and shipping fees (paid by us). We apologize for the inconvenience.

Q: Is there a cooling-off period?“Cooling-off” is a system that applies to door-to-door sales.
A: Please note that it does not apply to online sales.